Important: The SI Control Center is not an emergency service. Do not use it to contact 911, emergency responders, or anyone whose immediate safety depends on successful delivery.
1. Agreement to these Terms
These Terms of Use (“Terms”) are a binding agreement between you and Gaylord Sinclair LLC (“Gaylord Sinclair,” “we,” “us,” or “our”). They apply when you access or use the SI Control Center, gaylordsinclair.com, related interfaces, and any linked feature that displays or refers to these Terms (collectively, the “Services”).
By using the Services, you agree to these Terms and our Privacy Policy. If you use the Services for a company or another organization, you represent that you are authorized to accept these Terms for that organization.
You must be at least 18 years old to create or control an administrative account. The Services are not directed to children under 13.
2. The Services
The Services may provide a unified interface for communications and operations, including:
- Voice calling, call routing, voicemail, and telephone receptionist functions;
- SMS, MMS, chat, email, notifications, contacts, and message management;
- Video or meeting connections;
- Automations, workflows, monitoring, reporting, and connected tools;
- SI/SIMON model-assisted search, drafting, summarization, recommendations, and actions; and
- Administrative dashboards, history, settings, and service integrations.
Features may be experimental, unavailable, changed, limited, or discontinued. We do not promise that every feature will work with every device, carrier, provider, browser, or country.
3. Accounts and security
You are responsible for the accuracy of account information, all activity under your account, and the security of passwords, API credentials, access tokens, devices, and connected services. Do not share administrative access with an unauthorized person.
Notify us promptly if you suspect unauthorized access. We may require verification before restoring access, changing sensitive settings, or fulfilling a request involving account data.
4. Calls, texts, recordings, and consent
Communications with you
When you provide a phone number or email address, you authorize us to send service-related communications such as security notices, requested replies, receipts, account alerts, and operational updates. Message and data rates may apply.
Marketing calls or texts are optional and require any consent mandated by applicable law. Consent to marketing is not a condition of purchase. You may revoke consent at any time by replying STOP to an automated text, by telling us during a call, or by contacting us. Reply HELP for help. A final confirmation message may be sent after an opt-out request.
Communications you initiate
You may use the Services only to contact people you are legally permitted to contact. You are responsible for obtaining and maintaining all required consent, honoring opt-outs and do-not-call requests, identifying yourself as required, and complying with telecommunications, privacy, recording, marketing, and anti-spam laws.
Recording notice: Do not record, transcribe, or analyze a call or video session unless every required participant has received legally sufficient notice and consented where required.
Delivery is not guaranteed. Carriers and providers may delay, filter, reject, reformat, or block communications. Telephone number 214‑239‑1230 may be powered by Twilio and participating telecommunications carriers.
5. Acceptable use
You may not use the Services to:
- Break the law, infringe rights, or facilitate fraud or deception;
- Send spam, unlawful marketing, phishing, malware, or unwanted bulk communications;
- Harass, threaten, exploit, impersonate, or mislead another person;
- Collect or expose sensitive information without authorization;
- Interfere with security, probe systems without permission, bypass limits, or disrupt service;
- Misrepresent automated or synthetic output as human-created where disclosure is legally required;
- Use emergency services, critical infrastructure, medical, legal, financial, or safety decisions without appropriate qualified human review; or
- Resell, copy, reverse engineer, or misuse the Services except where law expressly permits it.
We may investigate suspected abuse, preserve relevant evidence, limit features, block traffic, or cooperate with service providers and lawful authorities.
6. Your content and our property
You retain ownership of content you lawfully submit, transmit, or create through the Services (“Your Content”). You grant us a limited, non-exclusive license to host, process, transmit, reproduce, and display Your Content only as reasonably necessary to operate, secure, support, and improve the Services, comply with law, and follow your instructions.
You represent that you have the rights and permissions needed for Your Content and its intended recipients. You are responsible for reviewing messages, files, automations, and outputs before using or sending them.
The Services, interface, software, designs, trademarks, logos, documentation, and original materials provided by Gaylord Sinclair remain owned by Gaylord Sinclair or its licensors. Except for the limited right to use the Services under these Terms, no intellectual-property rights are transferred to you.
7. SI, automation, and model-assisted output
Some features may use rules, automated systems, or third-party intelligence models to create suggestions, summaries, classifications, drafts, or proposed actions. These outputs may be incomplete, inaccurate, outdated, offensive, or unsuitable for your purpose.
You remain responsible for the decisions you make, the instructions you provide, and any action you approve or allow. Use appropriate human review before sending communications, changing records, spending money, publishing content, or making decisions with legal, medical, financial, employment, housing, safety, or other significant effects.
SI does not possess human emotions, consciousness, professional judgment, or independent legal authority. Descriptions such as “emotion,” “memory,” or “independent thinking” refer to software features and modeled behavior.
8. Third-party services
The Services may connect to providers such as Twilio, telecommunications carriers, email providers, video platforms, analytics services, model providers, and other external systems. Their separate terms and privacy notices may apply to your use of their services.
We do not control third-party availability, content, security, pricing, or policies. Your connection of an external account authorizes the exchange of information needed to perform the requested function. You may disconnect integrations where controls are available.
9. Fees and purchases
If a feature is paid, the price, billing period, usage limits, taxes, and cancellation terms presented at purchase are part of these Terms. Usage-based carrier, messaging, calling, data, provider, or international charges may apply. Unless the purchase terms say otherwise, fees already incurred are non-refundable to the extent permitted by law.
10. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” GAYLORD SINCLAIR DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, AND SECURITY.
We do not warrant uninterrupted operation, successful message delivery, error-free output, preservation of every record, compatibility with every integration, or that the Services will meet every requirement. Some jurisdictions do not allow certain warranty exclusions, so some exclusions may not apply to you.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GAYLORD SINCLAIR AND ITS OWNERS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION.
OUR TOTAL LIABILITY ARISING FROM OR RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE AFFECTED SERVICES DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) US$100.
These limits apply regardless of the legal theory and even if a remedy fails of its essential purpose. They do not limit liability that cannot lawfully be limited.
Indemnity
To the extent permitted by law, you will defend, indemnify, and hold harmless Gaylord Sinclair from third-party claims, damages, and reasonable costs arising from Your Content, your misuse of the Services, your communications with others, or your violation of these Terms or applicable law.
12. Suspension and termination
You may stop using the Services at any time. We may suspend, restrict, or terminate access when reasonably necessary to protect people or systems, prevent abuse, comply with law or provider requirements, address nonpayment, or enforce these Terms.
Sections that by their nature should survive termination—including ownership, disclaimers, liability limits, indemnity, and governing law—will survive.
13. Changes to the Services or Terms
We may update these Terms as the Services or law changes. We will post the revised date and provide additional notice when legally required. Continued use after an update takes effect means you accept the revised Terms. Material changes do not apply retroactively unless required by law or expressly agreed.
14. Governing law and disputes
Texas law governs these Terms, without regard to conflict-of-law rules. Any court proceeding arising from these Terms or the Services must be brought in a state or federal court with jurisdiction in Dallas County, Texas, unless applicable consumer law requires another forum.
Before filing a claim, please contact us and describe the issue so both sides can try to resolve it informally. Nothing in these Terms prevents either party from seeking appropriate injunctive relief or using an eligible small-claims court.
If any provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue. Failure to enforce a provision is not a waiver. These Terms and any purchase-specific terms are the complete agreement about the Services.
15. Contact us
Questions about these Terms may be directed to Gaylord Sinclair LLC through the contact options below.