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guarded to /htdocs

/SI/phone/route.php

<?php
declare(strict_types=1);

require_once __DIR__ . '/bootstrap.php';
require_once dirname(__DIR__) . '/_core/knowledge.php';

$speech = strtolower(si_phone_post('SpeechResult'));
$digits = si_phone_post('Digits');
$confidence = si_phone_post('Confidence');
$combined = trim($digits . ' ' . $speech);
$caller = si_phone_post('From');
if ($speech !== '') si_memory_remember('phone', $caller, 'caller', $speech, ['digits' => $digits, 'confidence' => $confidence]);

si_phone_log('route_request', [
    'speech' => $speech,
    'digits' => $digits,
    'confidence' => $confidence,
]);

$isMessage = $digits === '0'
    || $digits === '4'
    || preg_match('/\b(keith|message|voicemail|call me back|callback|transfer|representative|person|human|operator|speak to someone|talk to someone)\b/', $combined) === 1;

$isUrgent = preg_match('/\b(urgent|emergency|immediately|right away|critical)\b/', $combined) === 1;
if ($isUrgent) {
    si_phone_log('urgent_transfer_requested', ['caller'=>$caller,'speech'=>$speech]);
    si_phone_xml('<?xml version="1.0" encoding="UTF-8"?><Response><Say voice="Polly.Matthew">I understand this is urgent. Please hold while SIMON connects you directly to Keith Ballard.</Say><Redirect method="POST">'.si_phone_escape(si_phone_base_url().'/transfer.php').'</Redirect></Response>');
}

if ($isMessage) {
    $messageUrl = si_phone_escape(si_phone_base_url() . '/voicemail.php');
    si_phone_xml(
        '<?xml version="1.0" encoding="UTF-8"?>' .
        '<Response>' .
            '<Say voice="Polly.Matthew">Please leave your name, telephone number, and message after the tone. Press the pound key when finished.</Say>' .
            '<Record action="' . $messageUrl . '" method="POST" maxLength="120" finishOnKey="#" playBeep="true" trim="trim-silence" transcribe="true" transcribeCallback="' . si_phone_escape(si_phone_base_url() . '/transcription.php?notify=corporate_vm') . '" />' .
            '<Redirect method="POST">' . $messageUrl . '</Redirect>' .
        '</Response>'
    );
}

$incomingUrl = si_phone_escape(si_phone_base_url() . '/incoming.php');
$plainAnswer = si_knowledge_answer($speech, $caller);
si_memory_remember('phone', $caller, 'si', $plainAnswer);
$answer = si_phone_escape($plainAnswer);
si_phone_xml(
    '<?xml version="1.0" encoding="UTF-8"?>' .
    '<Response>' .
        '<Say voice="Polly.Matthew">' . $answer . '</Say>' .
        '<Say voice="Polly.Matthew">You may ask SIMON another question, or say leave a message for Keith.</Say>' .
        '<Redirect method="POST">' . $incomingUrl . '</Redirect>' .
    '</Response>'
);

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