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/si/operations/dash.php

<?php
declare(strict_types=1);
date_default_timezone_set('America/Chicago');
ob_start(static function(string $html):string{
    $html=str_replace('</head>','<link rel="stylesheet" href="portal-v15.css?v=15"><link rel="stylesheet" href="portal-v16.css?v=17"></head>',$html);
    return str_replace('</body>','<script src="portal-v15.js?v=15" defer></script><script src="portal-v16.js?v=17" defer></script></body>',$html);
});
error_reporting(E_ALL);ini_set('display_errors','1');ini_set('log_errors','1');
register_shutdown_function(static function():void{$e=error_get_last();if(!$e||!in_array($e['type'],[E_ERROR,E_PARSE,E_CORE_ERROR,E_COMPILE_ERROR],true))return;http_response_code(500);echo '<!doctype html><meta name="viewport" content="width=device-width"><style>body{margin:0;background:#070a12;color:#eef5ff;font:16px system-ui;padding:32px}.box{max-width:850px;margin:auto;background:#12192a;border:1px solid #ff718b;border-radius:20px;padding:24px}code{color:#ffb8c4;word-break:break-word}</style><div class="box"><h1>SI Dashboard Error</h1><p>The dashboard stopped before rendering. This message replaces the blank white screen.</p><p><b>Error:</b> <code>'.htmlspecialchars((string)$e['message'],ENT_QUOTES,'UTF-8').'</code></p><p><b>File:</b> <code>'.htmlspecialchars(basename((string)$e['file']),ENT_QUOTES,'UTF-8').' line '.(int)$e['line'].'</code></p></div>';});
require_once __DIR__ . '/bootstrap.php';
require_once dirname(__DIR__) . '/_core/memory.php';
require_once dirname(__DIR__) . '/_core/knowledge.php';
if(!function_exists('si_ops_contacts')){function si_ops_contacts():array{return [];}}
if(!function_exists('si_ops_contact_index')){function si_ops_contact_index(array $rows):array{return [];}}
if(!function_exists('si_ops_tasks_load')){function si_ops_tasks_load():array{return [];}}
if(!function_exists('si_ops_tasks_save')){function si_ops_tasks_save(array $rows):bool{return false;}}
if(!function_exists('si_memory_contact_count')){function si_memory_contact_count():int{return 0;}}
function si_priority_state_file():string{return si_ops_private_root().'/memory/si_priority_state.json';}
function si_priority_state_load():array{$file=si_priority_state_file();$rows=is_readable($file)?json_decode((string)file_get_contents($file),true):[];return is_array($rows)?$rows:[];}
function si_priority_state_save(array $rows):bool{$file=si_priority_state_file();if(!is_dir(dirname($file)))@mkdir(dirname($file),0700,true);return file_put_contents($file,json_encode($rows,JSON_PRETTY_PRINT|JSON_UNESCAPED_SLASHES),LOCK_EX)!==false;}
function si_calendar_file():string{return si_ops_private_root().'/memory/si_calendar_events.json';}
function si_calendar_load():array{$file=si_calendar_file();$rows=is_readable($file)?json_decode((string)file_get_contents($file),true):[];return is_array($rows)?array_values(array_filter($rows,'is_array')):[];}
function si_calendar_save(array $rows):bool{$file=si_calendar_file();if(!is_dir(dirname($file)))@mkdir(dirname($file),0700,true);return file_put_contents($file,json_encode(array_values($rows),JSON_PRETTY_PRINT|JSON_UNESCAPED_SLASHES),LOCK_EX)!==false;}
function si_portal_settings_file():string{return si_ops_private_root().'/memory/si_portal_settings.json';}
function si_portal_settings_defaults():array{return ['greeting'=>'Thank you for calling Gaylord Sinclair and SIMON Enterprise. I am SI, Director of Operations.','voice'=>'Polly.Matthew','business_pronunciation'=>'Gaylord Sinclair and Simon Enterprise','speech_language'=>'en-US','greeting_max_seconds'=>30,'silence_timeout'=>6,'misunderstood_retries'=>2,'transfer_confidence'=>80,'answer_without_keith'=>true,'approved_subjects'=>'Gaylord Sinclair; SIMON Enterprise; general business information; scheduling','escalation_subjects'=>'Legal threats; emergencies; financial commitments; personal matters','after_hours_greeting'=>'You have reached us after hours. SI can take a message or schedule a callback.','holiday_greeting'=>'Our office is observing a holiday. SI can take a message.','ai_failure_message'=>'SI is temporarily unavailable. Please leave a message.','disable_ai'=>false,'recording_default'=>false,'recording_consent'=>true,'dual_channel'=>true,'recording_callback'=>true,'automatic_transcription'=>true,'ai_voicemail_summary'=>true,'voicemail_max_seconds'=>180,'voicemail_silence_seconds'=>7,'recording_retention_days'=>90,'delete_audio_keep_summary'=>false,'urgent_voicemail_alert'=>'immediate','dial_keith_first'=>true,'outgoing_caller_id'=>'','answering_machine_detection'=>true,'leave_voicemail'=>false,'retry_unanswered'=>true,'maximum_retries'=>2,'record_outgoing'=>false,'confirm_international'=>true,'approved_destinations'=>'','alerts_channels'=>'dashboard,sms','alert_recipient_sms'=>'','alert_recipient_email'=>'admin@gaylordsinclair.com','alert_incoming_approved'=>true,'alert_missed_call'=>true,'alert_failed_transfer'=>true,'alert_new_voicemail'=>true,'alert_urgent_caller'=>true,'alert_repeated_caller'=>true,'alert_blocked_attempt'=>true,'alert_webhook_failure'=>true,'alert_phone_offline'=>true,'alert_transcription_failure'=>true,'quiet_hours'=>'22:00-07:00','daily_call_summary'=>true,'call_display_limit'=>'100','auto_refresh'=>true,'timezone'=>'America/Chicago','log_retention_days'=>365,'show_recordings'=>true,'show_errors'=>true,'mask_private_numbers'=>false,'session_timeout_minutes'=>30,'login_throttling'=>true,'two_factor_required'=>false];}
function si_portal_settings_load():array{$defaults=si_portal_settings_defaults();$file=si_portal_settings_file();$saved=is_readable($file)?json_decode((string)file_get_contents($file),true):[];return array_replace($defaults,is_array($saved)?array_intersect_key($saved,$defaults):[]);}
function si_portal_settings_save(array $settings):bool{$file=si_portal_settings_file();if(!is_dir(dirname($file)))@mkdir(dirname($file),0700,true);return file_put_contents($file,json_encode($settings,JSON_PRETTY_PRINT|JSON_UNESCAPED_SLASHES),LOCK_EX)!==false;}
function si_duplicate_submission(string $type,array $payload,int $window=30):bool{$key=hash('sha256',$type.'|'.json_encode($payload));$now=time();$last=(int)($_SESSION['si_submission_guard'][$key]??0);$_SESSION['si_submission_guard']=array_filter((array)($_SESSION['si_submission_guard']??[]),fn($t)=>$now-(int)$t<300);if($last>0&&$now-$last<$window)return true;$_SESSION['si_submission_guard'][$key]=$now;return false;}
function si_area_region(string $number):string{$digits=preg_replace('/\D/','',$number)??'';if(strlen($digits)===11&&$digits[0]==='1')$digits=substr($digits,1);$area=substr($digits,0,3);$map=['214'=>'Dallas, TX','469'=>'Dallas–Fort Worth, TX','972'=>'Dallas–Fort Worth, TX','945'=>'Dallas–Fort Worth, TX','817'=>'Fort Worth, TX','682'=>'Fort Worth, TX','903'=>'Northeast Texas','430'=>'Northeast Texas','512'=>'Austin, TX','737'=>'Austin, TX','713'=>'Houston, TX','281'=>'Houston, TX','832'=>'Houston, TX','346'=>'Houston, TX','210'=>'San Antonio, TX','726'=>'San Antonio, TX','501'=>'Central Arkansas','870'=>'Arkansas'];return isset($map[$area])?'Area code '.$area.' · '.$map[$area].' (approximate)':'Area code '.$area.' · region not locally mapped';}
session_name('SI_OPS');
if (session_status() !== PHP_SESSION_ACTIVE) session_start(['cookie_httponly'=>true,'cookie_secure'=>true,'cookie_samesite'=>'Strict']);
$error=''; $notice='';
if (!isset($_SESSION['csrf'])) $_SESSION['csrf']=bin2hex(random_bytes(32));
if (isset($_POST['access_key'])) {
    $key=defined('SI_SMS_DASHBOARD_KEY')?(string)SI_SMS_DASHBOARD_KEY:'';
    $entered=trim((string)$_POST['access_key']);
    $configuredMatch=$key!=='' && hash_equals($key,$entered);
    if ($configuredMatch) { session_regenerate_id(true); $_SESSION['si_ops']=true; } else $error='Access key not accepted.';
}
if (isset($_POST['logout'])) { $_SESSION=[]; session_destroy(); header('Location: dashboard.php'); exit; }
$authorized=($_SESSION['si_ops']??false)===true;
$portalSettings=$authorized?si_portal_settings_load():si_portal_settings_defaults();
$callerIds=[];if(defined('TWILIO_PHONE_NUMBER'))$callerIds[]=(string)TWILIO_PHONE_NUMBER;if(defined('SI_OUTBOUND_CALLER_IDS')&&is_array(SI_OUTBOUND_CALLER_IDS))foreach(SI_OUTBOUND_CALLER_IDS as $cid)$callerIds[]=(string)$cid;$callerIds=array_values(array_unique(array_filter($callerIds,fn($n)=>si_ops_e164($n)!=='')));
if ($authorized && ($_SERVER['REQUEST_METHOD']??'GET')==='POST') {
    $isSessionAction=isset($_POST['logout'])||isset($_POST['access_key']);
    if(!$isSessionAction&&!hash_equals((string)($_SESSION['csrf']??''),(string)($_POST['csrf']??''))){$error='Request expired. Refresh the page and try again.';}
    elseif(isset($_POST['save_settings'])){$defaults=si_portal_settings_defaults();$input=is_array($_POST['settings']??null)?$_POST['settings']:[];$booleanKeys=['answer_without_keith','disable_ai','recording_default','recording_consent','dual_channel','recording_callback','automatic_transcription','ai_voicemail_summary','delete_audio_keep_summary','dial_keith_first','answering_machine_detection','leave_voicemail','retry_unanswered','record_outgoing','confirm_international','alert_incoming_approved','alert_missed_call','alert_failed_transfer','alert_new_voicemail','alert_urgent_caller','alert_repeated_caller','alert_blocked_attempt','alert_webhook_failure','alert_phone_offline','alert_transcription_failure','daily_call_summary','auto_refresh','show_recordings','show_errors','mask_private_numbers','login_throttling','two_factor_required'];$integerKeys=['greeting_max_seconds','silence_timeout','misunderstood_retries','transfer_confidence','voicemail_max_seconds','voicemail_silence_seconds','recording_retention_days','maximum_retries','log_retention_days','session_timeout_minutes'];$clean=[];foreach($defaults as $key=>$default){$value=$input[$key]??null;if(in_array($key,$booleanKeys,true))$clean[$key]=(string)$value==='1';elseif(in_array($key,$integerKeys,true))$clean[$key]=max(0,min(100000,(int)$value));else{$text=trim((string)$value);$clean[$key]=function_exists('mb_substr')?mb_substr($text,0,5000):substr($text,0,5000);}}if(si_portal_settings_save($clean)){$portalSettings=$clean;$notice='Private portal settings saved.';}else$error='Settings could not be saved.';}
    elseif(isset($_POST['priority_action'])){$priorityId=preg_replace('/[^a-f0-9]/','',(string)($_POST['priority_id']??''))??'';$action=(string)($_POST['priority_action']??'');$allowed=['acknowledged','in_progress','resolved'];if($priorityId===''||!in_array($action,$allowed,true))$error='Invalid priority transition.';else{$priority=si_priority_state_load();$priority[$priorityId]=['status'=>$action,'updated_at'=>gmdate('c')];si_priority_state_save($priority)?$notice='Priority moved to '.str_replace('_',' ',$action).'.':$error='Priority state could not be saved.';}}
    elseif(isset($_POST['add_calendar_event'])){$title=trim((string)($_POST['event_title']??''));$startText=trim((string)($_POST['event_start']??''));$type=preg_replace('/[^a-z_]/','',(string)($_POST['event_type']??'event'))?:'event';$contact=si_ops_e164((string)($_POST['event_contact']??''));$notes=trim((string)($_POST['event_notes']??''));try{$local=new DateTimeImmutable($startText,new DateTimeZone('America/Chicago'));}catch(Throwable){$local=false;}if($title===''||!$local)$error='Enter an event title and valid Central date/time.';elseif(si_duplicate_submission('calendar',['title'=>$title,'start'=>$startText,'contact'=>$contact],30))$error='Duplicate calendar event stopped.';else{$calendar=si_calendar_load();$calendar[]=['id'=>bin2hex(random_bytes(8)),'title'=>substr($title,0,160),'start_at'=>$local->setTimezone(new DateTimeZone('UTC'))->format('c'),'timezone'=>'America/Chicago','type'=>$type,'contact_number'=>$contact,'notes'=>substr($notes,0,1000),'status'=>'scheduled','created_at'=>gmdate('c'),'updated_at'=>gmdate('c')];si_calendar_save($calendar)?$notice='Calendar event scheduled.':$error='Calendar event could not be saved.';}}
    elseif(isset($_POST['add_task'])){$taskText=trim((string)($_POST['task_text']??''));if($taskText==='')$error='Enter a task.';else{$tasksNow=si_ops_tasks_load();$tasksNow[]=['id'=>bin2hex(random_bytes(8)),'type'=>'task','text'=>$taskText,'status'=>'open','created_at'=>gmdate('c')];si_ops_tasks_save($tasksNow)?$notice='Task added.':$error='Task could not be saved.';}}
    elseif(isset($_POST['resolve_task'])){$taskId=(string)($_POST['resolve_task']??'');$tasksNow=si_ops_tasks_load();foreach($tasksNow as &$task){if((string)($task['id']??'')===$taskId){$task['status']='completed';$task['completed_at']=gmdate('c');}}unset($task);si_ops_tasks_save($tasksNow);$notice='Task completed.';}
    elseif(isset($_POST['block_number'])||isset($_POST['unblock_number'])){$number=si_ops_e164((string)($_POST['phone']??''));$blocked=si_blocked_numbers();if(isset($_POST['block_number'])&&$number!==''&&!in_array($number,$blocked,true))$blocked[]=$number;if(isset($_POST['unblock_number']))$blocked=array_values(array_filter($blocked,fn($n)=>$n!==$number));si_save_blocked_numbers($blocked);$notice=isset($_POST['block_number'])?'Number blocked.':'Number unblocked.';}
    elseif(isset($_POST['lookup_number'])){$number=si_ops_e164((string)$_POST['lookup_number']);$lookup=si_lookup_number($number);$lookup['ok']?$notice='Caller ID lookup completed for '.$number.'.':$error=(string)$lookup['error'];}
    elseif(isset($_POST['ask_si'])){$question=trim((string)($_POST['si_question']??''));if($question==='')$error='Ask SI a question.';else{$reply=si_ask($question);$_SESSION['si_chat'][]=['question'=>$question,'answer'=>$reply['answer'],'time'=>gmdate('c')];$_SESSION['si_chat']=array_slice((array)$_SESSION['si_chat'],-20);$reply['ok']?$notice='SI responded.':$error=$reply['answer'];}}
    elseif(isset($_POST['clear_voicemail'])||isset($_POST['archive_voicemail'])){$raw=(string)($_POST['clear_voicemail']??$_POST['archive_voicemail']??'');$id=preg_replace('/[^a-f0-9]/','',$raw)??'';$file=si_ops_private_root().'/memory/si_voicemail_state.json';$state=is_readable($file)?json_decode((string)file_get_contents($file),true):[];if(!is_array($state))$state=[];$archive=isset($_POST['archive_voicemail']);$state[$id]=array_merge((array)($state[$id]??[]),$archive?['archived'=>true,'archived_at'=>gmdate('c')]:['cleared'=>true,'cleared_at'=>gmdate('c')]);if(!is_dir(dirname($file)))@mkdir(dirname($file),0700,true);file_put_contents($file,json_encode($state,JSON_PRETTY_PRINT),LOCK_EX);$notice=$archive?'Voicemail archived.':'Voicemail resolved.';}
    elseif (isset($_POST['send_sms'])) {
        $to=si_ops_e164((string)($_POST['to']??'')); $body=trim((string)($_POST['message']??''));
        if ($to===''||$body==='') $error='Enter a valid number and message.';
        elseif(si_duplicate_submission('sms',['to'=>$to,'body'=>$body],30))$error='Duplicate text stopped. The same message to this number was already submitted within 30 seconds.';
        elseif($to===si_ops_e164((string)TWILIO_PHONE_NUMBER)){$error='SMS failed: the recipient is the same as the Twilio sending number. Send the test to a different mobile number.';si_core_log('sms','outbound_sms_failed',['from'=>(string)TWILIO_PHONE_NUMBER,'to'=>$to,'body'=>$body,'status'=>'failed','error'=>'From and To are the same Twilio number.']);}
        else { $smsBody=function_exists('mb_substr')?mb_substr($body,0,1500):substr($body,0,1500); $r=si_ops_twilio('Messages',['To'=>$to,'From'=>(string)TWILIO_PHONE_NUMBER,'Body'=>$smsBody,'StatusCallback'=>si_ops_base_url().'/si/sms/status.php']); $data=(array)($r['data']??[]);$sid=(string)($data['sid']??'');$status=(string)($data['status']??($r['ok']?'submitted':'failed'));if($r['ok']){$_SESSION['si_twilio_auth_mode']=(string)($r['auth']??'Twilio');si_core_log('sms','outbound_sms',['from'=>(string)TWILIO_PHONE_NUMBER,'to'=>$to,'body'=>$smsBody,'status'=>$status,'message_sid'=>$sid,'auth_mode'=>$r['auth']??'']);$notice='Text accepted by Twilio · status '.strtoupper($status).($sid!==''?' · SID '.$sid:'').'.';}else{si_core_log('sms','outbound_sms_failed',['from'=>(string)TWILIO_PHONE_NUMBER,'to'=>$to,'body'=>$smsBody,'status'=>'failed','error'=>(string)$r['error']]);$error='SMS failed: '.$r['error'];} }
    }
    elseif (isset($_POST['place_call'])) {
        $target=si_ops_e164((string)($_POST['call_to']??''));
        $operator=defined('SI_OPERATOR_MOBILE_NUMBER')?si_ops_e164((string)SI_OPERATOR_MOBILE_NUMBER):(defined('SI_KEITH_DIRECT_NUMBER')?si_ops_e164((string)SI_KEITH_DIRECT_NUMBER):'');
        $callerId=si_ops_e164((string)($_POST['caller_id']??($callerIds[0]??'')));if(!in_array($callerId,$callerIds,true))$callerId='';
        if ($target===''||$callerId==='') $error='The destination or caller ID is unavailable.';
        elseif($operator==='')$error='Set SI_OPERATOR_MOBILE_NUMBER to Keith’s real mobile number. Do not use the public forwarding number or the Twilio number.';
        elseif($operator===si_ops_e164((string)TWILIO_PHONE_NUMBER))$error='The operator number cannot be the Twilio number; that would create a call loop.';
        elseif(si_duplicate_submission('call',['target'=>$target,'operator'=>$operator,'caller_id'=>$callerId],30))$error='Duplicate call stopped. This call was already submitted within 30 seconds.';
        else { $url=si_ops_base_url().'/si/operations/bridge.php?target='.rawurlencode($target).'&caller_id='.rawurlencode($callerId); $r=si_ops_twilio('Calls',['To'=>$operator,'From'=>$callerId,'Url'=>$url,'Method'=>'POST','StatusCallback'=>si_ops_base_url().'/si/phone/status.php','StatusCallbackMethod'=>'POST','StatusCallbackEvent'=>'initiated ringing answered completed']);$data=(array)($r['data']??[]);$sid=(string)($data['sid']??'');$status=(string)($data['status']??($r['ok']?'queued':'failed'));if($r['ok']){$_SESSION['si_twilio_auth_mode']=(string)($r['auth']??'Twilio');si_core_log('phone','outbound_call_requested',['from'=>$callerId,'to'=>$target,'operator'=>$operator,'status'=>$status,'call_sid'=>$sid,'auth_mode'=>$r['auth']??'']);$notice='Call accepted by Twilio · status '.strtoupper($status).($sid!==''?' · SID '.$sid:'').'. Twilio is calling you first.';}else{si_core_log('phone','outbound_call_failed',['from'=>$callerId,'to'=>$target,'operator'=>$operator,'status'=>'failed','error'=>(string)$r['error']]);$error='Call failed: '.$r['error'];} }
    }
    elseif (isset($_POST['refresh_twilio'])) {
        $snapshot=function_exists('si_ops_twilio_snapshot')?si_ops_twilio_snapshot():['calls'=>[],'messages'=>[],'recordings'=>[],'errors'=>['Cloud lookup requires the current operations/bootstrap.php.']];
        $_SESSION['si_twilio_snapshot']=$snapshot;
        $aiTest=si_ask('Reply with exactly: SI ONLINE');$_SESSION['si_ai_verified']=$aiTest['ok'];$_SESSION['si_ai_test_message']=$aiTest['answer'];
        $snapshot['errors']?$error=implode(' ',array_unique((array)$snapshot['errors'])):$notice='Twilio and SI diagnostics completed.';
    }
}
$cloud=$authorized?(array)($_SESSION['si_twilio_snapshot']??[]):[];$cloudCalls=(array)($cloud['calls']??[]);$cloudMessages=(array)($cloud['messages']??[]);$cloudRecordings=(array)($cloud['recordings']??[]);
$calls=$authorized?si_ops_log_rows('si_phone'):[]; $texts=$authorized?si_ops_log_rows('si_sms'):[];function si_nonempty(mixed ...$values):string{foreach($values as $value){if(is_scalar($value)&&trim((string)$value)!=='')return trim((string)$value);}return '';}
$callPartyIndex=[];foreach(array_merge($calls,$cloudCalls) as $row){$d=(array)($row['details']??[]);$sid=si_nonempty($row['call_sid']??'', $row['sid']??'', $d['call_sid']??'');if($sid==='')continue;$from=si_nonempty($row['from']??'', $d['from']??'', $d['caller']??'');$to=si_nonempty($row['to']??'', $d['to']??'', $d['destination']??'');$status=si_nonempty($row['status']??'', $d['status']??'', $d['dial_status']??'');$callPartyIndex[$sid]??=['from'=>'','to'=>'','status'=>''];if($from!=='')$callPartyIndex[$sid]['from']=$from;if($to!=='')$callPartyIndex[$sid]['to']=$to;if($status!=='')$callPartyIndex[$sid]['status']=$status;}foreach($calls as &$row){$d=(array)($row['details']??[]);$sid=si_nonempty($row['call_sid']??'', $d['call_sid']??'');if($sid!==''&&isset($callPartyIndex[$sid])){$row['from']=si_nonempty($row['from']??'', $d['from']??'', $d['caller']??'', $callPartyIndex[$sid]['from']);$row['to']=si_nonempty($row['to']??'', $d['to']??'', $d['destination']??'', $callPartyIndex[$sid]['to']);$row['status']=si_nonempty($row['status']??'', $d['status']??'', $d['dial_status']??'', $callPartyIndex[$sid]['status']);}}unset($row);
$messagePartyIndex=[];foreach(array_merge($texts,$cloudMessages) as $row){$d=(array)($row['details']??[]);$sid=si_nonempty($row['message_sid']??'', $row['sid']??'', $d['message_sid']??'');if($sid==='')continue;$from=si_nonempty($row['from']??'', $d['from']??'');$to=si_nonempty($row['to']??'', $d['to']??'');$body=si_nonempty($row['body']??'', $d['body']??'', $d['message']??'');$status=si_nonempty($row['status']??'', $d['status']??'', $d['message_status']??'');$messagePartyIndex[$sid]??=['from'=>'','to'=>'','body'=>'','status'=>''];foreach(['from','to','body','status'] as $key)if($$key!=='')$messagePartyIndex[$sid][$key]=$$key;}foreach($texts as &$row){$d=(array)($row['details']??[]);$sid=si_nonempty($row['message_sid']??'', $d['message_sid']??'');if($sid!==''&&isset($messagePartyIndex[$sid])){$row['details']=$d;$row['from']=si_nonempty($row['from']??'', $d['from']??'', $messagePartyIndex[$sid]['from']);$row['to']=si_nonempty($row['to']??'', $d['to']??'', $messagePartyIndex[$sid]['to']);$row['status']=si_nonempty($row['status']??'', $d['status']??'', $messagePartyIndex[$sid]['status']);if(empty($row['details']['body']))$row['details']['body']=$messagePartyIndex[$sid]['body'];}}unset($row);
$contacts=$authorized?si_ops_contacts():[];$rawContacts=$contacts;$contactGroups=[];foreach($contacts as $contact){if(!is_array($contact))continue;$number=si_ops_e164((string)($contact['number']??$contact['phone']??''));$name=trim((string)($contact['name']??$contact['first_name']??'Contact'));$key=strtolower(preg_replace('/\s+/',' ',$name)??$name);if($key==='contact'||$key==='')$key=$number;if($key==='')continue;if(!isset($contactGroups[$key])){$contactGroups[$key]=$contact;$contactGroups[$key]['name']=$name;$contactGroups[$key]['numbers']=[];}if($number!=='')$contactGroups[$key]['numbers'][$number]=['number'=>$number,'label'=>(string)($contact['label']??$contact['role']??'Phone')];foreach($contact as $field=>$value)if((!isset($contactGroups[$key][$field])||$contactGroups[$key][$field]==='')&&$value!=='')$contactGroups[$key][$field]=$value;}$contacts=array_values($contactGroups);$contactIndex=si_ops_contact_index($rawContacts);$lookupCache=$authorized?si_lookup_cache():[];$siChat=$authorized?(array)($_SESSION['si_chat']??[]):[];$priorityState=$authorized?si_priority_state_load():[];
$events=[]; foreach($calls as $r){$r['_channel']='call';$events[]=$r;} foreach($texts as $r){$r['_channel']='text';$events[]=$r;}
usort($events,function($a,$b){return strcmp((string)($b['time']??''),(string)($a['time']??''));}); $events=array_slice($events,0,100);
$voicemails=array_values(array_filter($calls,function($r){$event=(string)($r['event']??'');$d=(array)($r['details']??[]);return $event==='voicemail_saved'&&!empty($d['recording_sid']);}));foreach($cloudRecordings as $recording){$sid=(string)($recording['sid']??'');if($sid==='')continue;$known=false;foreach($voicemails as $existing){if((string)(($existing['details']??[])['recording_sid']??'')===$sid){$known=true;break;}}if($known)continue;$callSid=(string)($recording['call_sid']??'');$parties=(array)($callPartyIndex[$callSid]??[]);$voicemails[]=['time'=>(string)($recording['date_created']??$recording['date_updated']??''),'event'=>'cloud_voicemail_recording','call_sid'=>$callSid,'from'=>(string)($parties['from']??''),'to'=>(string)($parties['to']??''),'details'=>['recording_sid'=>$sid,'recording_url'=>'recording-media.php?sid='.rawurlencode($sid),'download_url'=>'recording-media.php?sid='.rawurlencode($sid).'&download=1','duration_seconds'=>(string)($recording['duration']??''),'status'=>(string)($recording['status']??'completed'),'caller'=>(string)($parties['from']??'')]];}
foreach($voicemails as &$vm){$vmd=(array)($vm['details']??[]);$callSid=si_nonempty($vm['call_sid']??'', $vmd['call_sid']??'');$linked=(array)($callPartyIndex[$callSid]??[]);$vmd['caller']=si_nonempty($vmd['caller']??'', $vm['from']??'', $linked['from']??'');if($vmd['caller']===''&&$callSid!=='')$vmd['caller']='Unknown caller · Call '.$callSid;$vm['details']=$vmd;}unset($vm);$vmStateFile=si_ops_private_root().'/memory/si_voicemail_state.json';$vmState=is_readable($vmStateFile)?json_decode((string)file_get_contents($vmStateFile),true):[];if(!is_array($vmState))$vmState=[];$activeVoicemails=[];$archivedVoicemails=[];foreach($voicemails as $vm){$vmd=(array)($vm['details']??[]);$vmid=hash('sha256',(string)($vmd['recording_sid']??$vmd['recording_url']??''));if(($vmState[$vmid]['archived']??false)===true)$archivedVoicemails[]=$vm;else$activeVoicemails[]=$vm;}
$missed=array_values(array_filter($calls,function($r){$d=(array)($r['details']??[]);return in_array(strtolower((string)($d['dial_status']??$d['status']??'')),['busy','failed','no-answer','canceled'],true);}));
$tasks=$authorized?si_ops_tasks_load():[];
$twilioReady=defined('TWILIO_ACCOUNT_SID')&&defined('TWILIO_PHONE_NUMBER'); $aiReady=defined('OPENAI_API_KEY')&&!str_contains((string)OPENAI_API_KEY,'PASTE_'); $memoryCount=si_memory_contact_count();
function h(string $v):string{return htmlspecialchars($v,ENT_QUOTES,'UTF-8');}
function si_lookup_file():string{return si_ops_private_root().'/memory/si_number_lookup.json';}function si_lookup_cache():array{$f=si_lookup_file();$r=is_readable($f)?json_decode((string)file_get_contents($f),true):[];return is_array($r)?$r:[];}function si_lookup_number(string $number):array{if($number==='')return ['ok'=>false,'error'=>'Invalid phone number.'];$sid=defined('TWILIO_ACCOUNT_SID')?(string)TWILIO_ACCOUNT_SID:'';$user=defined('TWILIO_API_KEY_SID')?(string)TWILIO_API_KEY_SID:$sid;$pass=defined('TWILIO_API_KEY_SECRET')?(string)TWILIO_API_KEY_SECRET:(defined('TWILIO_AUTH_TOKEN')?(string)TWILIO_AUTH_TOKEN:'');if($sid===''||$pass===''||!function_exists('curl_init'))return ['ok'=>false,'error'=>'Twilio Lookup credentials are unavailable.'];$url='https://lookups.twilio.com/v2/PhoneNumbers/'.rawurlencode($number).'?Fields=caller_name,line_type_intelligence';$c=curl_init($url);curl_setopt_array($c,[CURLOPT_RETURNTRANSFER=>true,CURLOPT_USERPWD=>$user.':'.$pass,CURLOPT_HTTPAUTH=>CURLAUTH_BASIC,CURLOPT_TIMEOUT=>20]);$body=curl_exec($c);$code=(int)curl_getinfo($c,CURLINFO_RESPONSE_CODE);$curlError=curl_error($c);curl_close($c);$data=is_string($body)?json_decode($body,true):null;if($code<200||$code>=300||!is_array($data))return ['ok'=>false,'error'=>is_array($data)?(string)($data['message']??'Lookup failed.'):($curlError?:'Lookup failed.')];$cache=si_lookup_cache();$cache[preg_replace('/\D/','',$number)??$number]=['time'=>gmdate('c'),'valid'=>$data['valid']??null,'national_format'=>$data['national_format']??'','caller_name'=>$data['caller_name']['caller_name']??$data['caller_name']['name']??'','caller_type'=>$data['caller_name']['caller_type']??'','line_type'=>$data['line_type_intelligence']['type']??'','carrier'=>$data['line_type_intelligence']['carrier_name']??''];$f=si_lookup_file();if(!is_dir(dirname($f)))@mkdir(dirname($f),0700,true);file_put_contents($f,json_encode($cache,JSON_PRETTY_PRINT|JSON_UNESCAPED_SLASHES),LOCK_EX);return ['ok'=>true,'data'=>$cache[preg_replace('/\D/','',$number)??$number]];}
function si_ask(string $question):array{$key=defined('OPENAI_API_KEY')?(string)OPENAI_API_KEY:'';if($key===''||str_contains($key,'PASTE_')||!function_exists('curl_init'))return ['ok'=>false,'answer'=>'SI cannot reach OpenAI because its private API configuration is unavailable.'];$model=defined('OPENAI_MODEL')?(string)OPENAI_MODEL:'gpt-5.6-luna';$knowledge=function_exists('si_knowledge_context')?si_knowledge_context():'';$input="You are SI, Director of Operations for Gaylord Sinclair and SIMON Enterprise. Be concise, honest, privacy-protecting, and distinguish known from unknown. Local company knowledge:\n".$knowledge."\n\nKeith asks: ".$question;$c=curl_init('https://api.openai.com/v1/responses');curl_setopt_array($c,[CURLOPT_POST=>true,CURLOPT_RETURNTRANSFER=>true,CURLOPT_HTTPHEADER=>['Authorization: Bearer '.$key,'Content-Type: application/json'],CURLOPT_POSTFIELDS=>json_encode(['model'=>$model,'input'=>$input,'max_output_tokens'=>800],JSON_UNESCAPED_SLASHES),CURLOPT_TIMEOUT=>45]);$body=curl_exec($c);$code=(int)curl_getinfo($c,CURLINFO_RESPONSE_CODE);$curlError=curl_error($c);curl_close($c);$data=is_string($body)?json_decode($body,true):null;if($code<200||$code>=300||!is_array($data))return ['ok'=>false,'answer'=>is_array($data)?(string)($data['error']['message']??'SI request failed.'):($curlError?:'SI request failed.')];$answer='';foreach((array)($data['output']??[]) as $item)foreach((array)($item['content']??[]) as $content)if(($content['type']??'')==='output_text')$answer.=(string)($content['text']??'');return ['ok'=>$answer!=='','answer'=>$answer!==''?$answer:'SI returned no text.'];}
function si_block_file():string{return si_ops_private_root().'/memory/si_sms_blocks.json';}function si_blocked_numbers():array{$f=si_block_file();$r=is_readable($f)?json_decode((string)file_get_contents($f),true):[];return is_array($r)?array_values(array_filter($r,'is_string')):[];}function si_save_blocked_numbers(array $rows):bool{$f=si_block_file();if(!is_dir(dirname($f)))@mkdir(dirname($f),0700,true);return file_put_contents($f,json_encode(array_values(array_unique($rows)),JSON_PRETTY_PRINT),LOCK_EX)!==false;}
function si_event_info(array $r):array{$d=(array)($r['details']??[]);$from=si_nonempty($r['from']??'', $d['from']??'', $d['caller']??'', $d['From']??'');$to=si_nonempty($r['to']??'', $d['to']??'', $d['destination']??'', $d['To']??'');$status=si_nonempty($r['status']??'', $r['message_status']??'', $d['status']??'', $d['message_status']??'', $d['dial_status']??'', $r['event']??'event');$parts=[];foreach(['error','transcript','body','message','speech','recording_url'] as $key){$value=si_nonempty($r[$key]??'', $d[$key]??'');if($value!=='')$parts[]=$value;}$sid=si_nonempty($r['call_sid']??'', $r['message_sid']??'', $r['sid']??'', $d['call_sid']??'', $d['message_sid']??'');$data=implode("\n",array_unique($parts));$rawTime=si_nonempty($r['time']??'', $r['date_sent']??'', $r['date_created']??'', $r['date_updated']??'');$stamp=strtotime($rawTime);return ['from'=>$from?:'Unknown','to'=>$to?:'Unknown','status'=>$status,'data'=>$data?:'No additional event data','sid'=>$sid,'raw_time'=>$rawTime,'date'=>$stamp?date('m/d/Y',$stamp):$rawTime,'time'=>$stamp?date('g:i A',$stamp).' Central':''];}
function si_contact_for_number(string $number,array $index):array{$digits=preg_replace('/\D/','',$number)??'';if(strlen($digits)===10)$digits='1'.$digits;return is_array($index[$digits]??null)?$index[$digits]:[];}
function si_identity(string $number,array $contacts,array $lookups):array{$digits=preg_replace('/\D/','',$number)??'';if(strlen($digits)===10)$digits='1'.$digits;$contact=is_array($contacts[$digits]??null)?$contacts[$digits]:[];$lookup=is_array($lookups[$digits]??null)?$lookups[$digits]:[];$name=(string)($contact['name']??$contact['first_name']??$lookup['caller_name']??'');$address=trim(implode(', ',array_filter([(string)($contact['address']??$contact['street']??''),(string)($contact['city']??''),(string)($contact['state']??''),(string)($contact['zip']??$contact['postal_code']??'')])));return ['known'=>$name!=='','name'=>$name?:'Unknown caller','label'=>(string)($contact['label']??$contact['role']??$lookup['line_type']??''),'carrier'=>(string)($lookup['carrier']??''),'address'=>$address,'locality'=>(string)($lookup['locality']??$lookup['city']??''),'region'=>(string)($lookup['region']??$lookup['state']??''),'source'=>$contact?'Private directory':($lookup?'Twilio Lookup':'Unidentified')];}
function si_health_item(string $label,bool $configured,bool $verified,string $detail):array{return ['label'=>$label,'state'=>$verified?'online':($configured?'warning':'offline'),'text'=>$verified?'Operational':($configured?'Configured / unverified':'Not configured'),'detail'=>$detail];}
$hasTwilioAuth=(defined('TWILIO_API_KEY_SID')&&defined('TWILIO_API_KEY_SECRET'))||defined('TWILIO_AUTH_TOKEN');
$hasCloudData=count($cloudCalls)+count($cloudMessages)+count($cloudRecordings)>0;
$privateRoot=si_ops_private_root();$memoryWritable=is_dir($privateRoot.'/memory')?is_writable($privateRoot.'/memory'):is_writable($privateRoot);
$health=[
 si_health_item('Twilio API',$twilioReady&&$hasTwilioAuth,$hasCloudData,$hasCloudData?'Cloud records received.':'Press Run All Diagnostics to verify the API.'),
 si_health_item('Voice webhook',defined('SI_PHONE_WEBHOOK_BASE_URL'),count($calls)>0,count($calls).' local voice events recorded.'),
 si_health_item('SMS webhook',defined('SI_SMS_WEBHOOK_BASE_URL'),count($texts)>0,count($texts).' local message events recorded.'),
 si_health_item('Recording pipeline',$twilioReady,count($cloudRecordings)>0,count($cloudRecordings).' cloud recordings loaded.'),
 si_health_item('OpenAI',$aiReady,($_SESSION['si_ai_verified']??false)===true,$aiReady?(($_SESSION['si_ai_verified']??false)?'SI answered the live API test.':'Key is configured; press Run All Diagnostics to test it.'):'Add OPENAI_API_KEY to private configuration.'),
 si_health_item('Private storage',true,$memoryWritable,$memoryWritable?'Memory directory is writable.':'Memory directory is not writable.'),
 si_health_item('PHP runtime',true,version_compare(PHP_VERSION,'8.1.0','>='),'PHP '.PHP_VERSION),
 si_health_item('cURL',function_exists('curl_init'),function_exists('curl_init'),function_exists('curl_init')?'Available':'PHP cURL extension is missing.'),
];
$healthCounts=['online'=>0,'warning'=>0,'offline'=>0];foreach($health as $check)$healthCounts[$check['state']]++;
$openTasks=array_values(array_filter($tasks,fn($t)=>($t['status']??'open')!=='completed'));
$threadIndex=[];foreach($events as $event){$d=(array)($event['details']??[]);$party=(string)($event['from']??$d['caller']??$d['from']??$event['to']??$d['to']??'Unknown');$digits=preg_replace('/\D/','',$party)??$party;$threadIndex[$digits]??=['party'=>$party,'events'=>[],'last'=>''];$threadIndex[$digits]['events'][]=$event;$threadIndex[$digits]['last']=(string)($event['time']??$threadIndex[$digits]['last']);}$threads=array_values($threadIndex);usort($threads,fn($a,$b)=>strcmp($b['last'],$a['last']));
$blockedNumbers=si_blocked_numbers();$smsFrom=(string)($_GET['sms_from']??'');$smsTo=(string)($_GET['sms_to']??'');$smsQ=strtolower(trim((string)($_GET['sms_q']??'')));$smsDirection=(string)($_GET['sms_direction']??'');$smsRows=array_values(array_filter($texts,function($row)use($smsFrom,$smsTo,$smsQ,$smsDirection){$i=si_event_info($row);$stamp=strtotime($i['raw_time']);$day=$stamp?date('Y-m-d',$stamp):'';$direction=str_contains(strtolower((string)($row['event']??'')),'out')?'outbound':'inbound';if($smsFrom!==''&&$day<$smsFrom)return false;if($smsTo!==''&&$day>$smsTo)return false;if($smsDirection!==''&&$smsDirection!==$direction)return false;if($smsQ!==''&&!str_contains(strtolower($i['from'].' '.$i['to'].' '.$i['data'].' '.$i['status']),$smsQ))return false;return true;}));
$journalMap=[];foreach(array_merge($calls,$texts,$cloudCalls,$cloudMessages) as $row){$i=si_event_info($row);$event=strtolower((string)($row['event']??''));$twilioDirection=strtolower((string)($row['direction']??''));$channel=(str_starts_with($i['sid'],'SM')||isset($row['body'])||str_contains($event,'sms')||str_contains($event,'message'))?'text':'call';$direction=str_contains($twilioDirection,'outbound')||str_contains($event,'outbound')||str_starts_with($event,'out_')?'outbound':'inbound';$party=$direction==='outbound'?$i['to']:$i['from'];$number=si_ops_e164($party);if($number==='')continue;$identity=si_identity($number,$contactIndex,$lookupCache);$entry=['party'=>$number,'name'=>$identity['name'],'label'=>$identity['label'],'channel'=>$channel,'direction'=>$direction,'event'=>(string)($row['event']??($channel==='text'?'text_message':'call_event')),'status'=>$i['status'],'body'=>$i['data']==='No additional event data'?'':$i['data'],'sid'=>$i['sid'],'time'=>$i['raw_time'],'timestamp'=>strtotime($i['raw_time'])?:0];$key=$i['sid']!==''?$channel.'|'.$i['sid']:$channel.'|'.$number.'|'.$entry['timestamp'].'|'.hash('sha256',$entry['body'].$entry['event']);if(!isset($journalMap[$key]))$journalMap[$key]=$entry;else{foreach(['body','status','time','event'] as $field)if($entry[$field]!==''&&($journalMap[$key][$field]??'')==='')$journalMap[$key][$field]=$entry[$field];}}$journalRows=array_values($journalMap);usort($journalRows,fn($a,$b)=>(int)$a['timestamp']<=>(int)$b['timestamp']);
?><!doctype html><html lang="en"><head><meta charset="utf-8"><meta name="viewport" content="width=device-width,initial-scale=1"><title>Gaylord Sinclair × SIMON Operations</title>
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</style></head><body><div class="screensaver" id="screensaver" aria-hidden="true"><div class="screen-core"><b>SI</b></div><p>MOVE TO RETURN · SIMON LISTENING</p></div><div class="sphere-bg"><canvas id="c0"></canvas><canvas id="c1"></canvas><canvas id="c2"></canvas><div id="hint" hidden></div></div><div class="sphere-shade"></div><i class="orb o1"></i><i class="orb o2"></i>
<?php if(!$authorized):?><main class="login glass spatial-login"><div class="login-emblem"><div class="mark">SI</div></div><div class="login-copy"><h1>Welcome back</h1><p>Sign in to Gaylord Sinclair × SIMON Operations</p></div><?php if($error):?><p class="alert error"><?=h($error)?></p><?php endif?><form method="post"><label for="access_key">Secure access key</label><div class="password-field"><input id="access_key" type="password" name="access_key" autocomplete="current-password" required autofocus><button class="password-toggle" id="passwordToggle" type="button" aria-label="Show access key">◉</button></div><label class="remember-row"><input type="checkbox" name="remember_session" value="1"> Remember this device for this browser session</label><button>Enter operations</button></form><p class="login-security">🔒 Encrypted session · throttled login · private operator access</p></main>
<?php else:?><main class="shell"><header class="top"><div class="brand"><div class="mark">SI</div><div><h1>Gaylord Sinclair × SIMON</h1><p>Spatial Operations · Calls, messages, intelligence and system health</p></div></div></header><div class="operations-bar glass"><b>GAYLORD + SIMON LIVE</b><input id="globalSearch" class="global-search" type="search" placeholder="Search calls, texts, numbers, names, status or SID"><div class="top-context"><button class="weather-chip secondary" id="loadWeatherTop" type="button">☁ Weather</button><span id="weatherTopStatus">Location off</span><time id="liveClock" class="live-clock">Loading Central time…</time></div></div><?php if($error):?><div class="alert error"><?=h($error)?></div><?php endif?><?php if($notice):?><div class="alert notice"><?=h($notice)?></div><?php endif?>
<div class="layout"><aside class="side glass"><nav class="nav icon-rail"><a class="active" href="#overview" title="Overview"><span class="nav-icon">⌂</span><span class="nav-label">Overview</span></a><a href="#si-console" title="Talk to SI"><span class="nav-icon">●</span><span class="nav-label">Talk to SI</span></a><a href="#diagnostics" title="Diagnostics"><span class="nav-icon">◉</span><span class="nav-label">Diagnostics</span></a><a href="#call-map" title="Calls"><span class="nav-icon">☎</span><span class="nav-label">Calls</span></a><a href="#sms-center" title="Texts"><span class="nav-icon">✦</span><span class="nav-label">Texts</span></a><a href="#voicemail-center" title="Voicemail"><span class="nav-icon">◒</span><span class="nav-label">Voicemail</span></a><a href="#address-book" title="Contacts"><span class="nav-icon">▦</span><span class="nav-label">Contacts</span></a><a href="#task-center" title="Tasks"><span class="nav-icon">✓</span><span class="nav-label">Tasks</span></a></nav><div class="rail-bottom"><a class="rail-action" href="#settings-center" title="Settings"><span class="nav-icon">⚙</span><span class="nav-label">Settings</span></a><form method="post"><button class="rail-action" name="logout" title="Sign out"><span class="nav-icon">↩</span><span class="nav-label">Sign out</span></button></form></div><div class="status compact-status"><h4>System</h4><div class="status-row"><i class="dot <?=($healthCounts['offline']>0?'offline':($healthCounts['warning']>0?'warning':'online'))?>"></i><b><?=h((string)$healthCounts['online'])?>/<?=h((string)count($health))?></b></div></div></aside>
<section class="main glass" id="overview"><div class="hero"><div><h2>Director’s Brief</h2><p>SIMON is monitoring calls, messages, voicemail, contacts and follow-ups.</p></div><div class="pulse">◉</div></div><div class="metrics"><div class="metric glass"><span>CALL EVENTS</span><strong><?=count($calls)?></strong></div><div class="metric glass"><span>MISSED CALLS</span><strong><?=count($missed)?></strong></div><div class="metric glass"><span>VOICEMAILS</span><strong><?=count($voicemails)?></strong></div><div class="metric glass"><span>CONTACTS</span><strong><?=count($contacts)?></strong></div></div><div class="section-head"><h3>Detailed Activity Log</h3><div class="tabs"><span class="tab">From / To</span><span class="tab">Date / Time</span><span class="tab">Reply</span></div></div><div class="feed"><?php if(!$events):?><div class="empty">Activity will appear here after the first call or message.</div><?php endif?><?php foreach($events as $r):$i=si_event_info($r);$replyTo=$r['_channel']==='text'&&$i['from']!=='Unknown'?$i['from']:'';?><article class="activity-detail"><div class="icon"><?=$r['_channel']==='call'?'☎':'✦'?></div><div><b><?=h(ucwords(str_replace('_',' ',(string)($r['event']??$r['_channel']))))?></b><div class="activity-meta"><span><b>From:</b> <?=h($i['from'])?></span><span><b>To:</b> <?=h($i['to'])?></span><span><b>Date:</b> <?=h($i['date'])?></span><span><b>Time:</b> <?=h($i['time'])?></span><span><b>Status:</b> <?=h($i['status'])?></span></div><div class="activity-data"><?=h($i['data'])?></div><div class="inline-actions"><?php if($replyTo!==''):?><form method="post"><input type="hidden" name="to" value="<?=h($replyTo)?>"><input name="message" placeholder="Reply to <?=h($replyTo)?>" required><button name="send_sms">Reply</button></form><?php endif?><?php $callNumber=$i['from']!=='Unknown'?$i['from']:$i['to'];if(si_ops_e164($callNumber)!==''):?><form method="post"><input type="hidden" name="call_to" value="<?=h(si_ops_e164($callNumber))?>"><input type="hidden" name="caller_id" value="<?=h((string)($callerIds[0]??''))?>"><button class="secondary mini" name="place_call">Call</button></form><?php endif?></div></div></article><?php endforeach?></div></section>
<aside class="rail glass"><h3>Command deck</h3><div class="card decision"><h4>SIMON Decision</h4><p><b>Known:</b> <?=count($events)?> recent communication events.</p><p><b>Needs attention:</b> <?=count($missed)?> missed calls, <?=count($voicemails)?> voicemails, <?=count($openTasks)?> open tasks.</p><p><b>Recommendation:</b> <?=($healthCounts['offline']>0?'Resolve failed system checks first.':($healthCounts['warning']>0?'Run diagnostics, then review voicemail.':'Review the unified conversation queue.'))?></p></div><div class="card"><h4>Spatial dialer</h4><p style="color:var(--muted)">SI calls you first, then connects the destination.</p><form method="post"><label>Number to call</label><input name="call_to" placeholder="+1 555 555 0123" required><label>Caller ID shown</label><select class="select-field" name="caller_id"><?php foreach($callerIds as $cid):?><option value="<?=h($cid)?>"><?=h($cid)?></option><?php endforeach?></select><button name="place_call">Place call</button></form></div><div class="card"><h4>Send message</h4><form method="post"><label>Recipient</label><input name="to" value="<?=h(defined('SI_TRANSFER_NUMBER')?(string)SI_TRANSFER_NUMBER:'')?>" required><label>Message</label><textarea name="message" placeholder="Type a message…" required></textarea><button name="send_sms">Send text</button></form></div></aside></div></main>
<section class="ops-section glass" id="diagnostics"><div class="section-head"><div><h3>Central Diagnostics</h3><p style="color:var(--muted)">Green is verified, yellow is configured but unverified, and red needs setup.</p></div><form method="post"><button name="refresh_twilio">Run All Diagnostics</button></form></div><div class="summary-strip"><span><?=$healthCounts['online']?> operational</span><span><?=$healthCounts['warning']?> unverified</span><span><?=$healthCounts['offline']?> failed or missing</span></div><div class="health-grid"><?php foreach($health as $check):?><article class="health-card"><div class="health-head"><b><?=h($check['label'])?></b><span class="state state-<?=h($check['state'])?>"><?=h($check['text'])?></span></div><p><?=h($check['detail'])?></p></article><?php endforeach?></div></section>
<section class="ops-section glass" id="status-breakdown"><div class="section-head"><div><h3>Why the System Is Yellow</h3><p style="color:var(--muted)">Yellow means configured but not yet proven by a live test—it does not automatically mean the service is down.</p></div></div><div class="health-grid"><?php foreach($health as $check):if($check['state']!=='warning')continue;?><article class="health-card"><div class="health-head"><b><?=h($check['label'])?></b><span class="state state-warning">Needs verification</span></div><p><?=h($check['detail'])?></p><p><b>Next action:</b> Press Run All Diagnostics. For Twilio Lookup, use Lookup Caller ID on an unknown conversation.</p></article><?php endforeach?></div></section>
<section class="ops-section glass" id="si-console"><div class="section-head"><div><h3>Talk to SI</h3><p style="color:var(--muted)">Private operational conversation using your server-side OpenAI connection.</p></div><span class="state state-<?=($aiReady?'warning':'offline')?>"><?=($aiReady?'Configured':'Offline')?></span></div><div class="privacy-note">SI receives your question and local company knowledge. Your full private contact directory is not included.</div><div class="card"><?php if(!$siChat):?><p style="color:var(--muted)">Ask SI about calls, messages, Gaylord Sinclair, SIMON Enterprise or the next operational action.</p><?php endif?><?php foreach($siChat as $turn):?><div class="message-card outbound"><b>You</b><div class="activity-data"><?=h((string)($turn['question']??''))?></div></div><div class="message-card inbound"><b>SI</b><div class="activity-data"><?=h((string)($turn['answer']??''))?></div></div><?php endforeach?><form method="post"><label>Ask SI</label><textarea name="si_question" placeholder="SI, what needs my attention right now?" required></textarea><button name="ask_si">Send to SI</button></form></div></section>
<section class="ops-section glass" id="conversations"><div class="section-head"><div><h3>Unified Conversations & Caller ID</h3><p style="color:var(--muted)">Numbers are matched against the private address book first, then optional Twilio Lookup.</p></div><span class="tab"><?=count($threads)?> conversations</span></div><div class="thread-grid"><?php if(!$threads):?><div class="empty">Conversations appear after the first call or text.</div><?php endif?><?php foreach(array_slice($threads,0,50) as $thread):$identity=si_identity((string)$thread['party'],$contactIndex,$lookupCache);?><article class="thread"><b><?=h($identity['name'])?></b><small><?=h((string)$thread['party'])?> · <?=h($identity['source'])?></small><?php if($identity['label']!==''):?><small><?=h($identity['label'])?><?=($identity['carrier']!==''?' · '.h($identity['carrier']):'')?></small><?php endif?><small><?=count($thread['events'])?> events · <?=h($thread['last'])?></small><p><?=h(ucwords(str_replace('_',' ',(string)($thread['events'][0]['event']??'communication'))))?></p><div class="inline-actions"><?php if(!$identity['known']&&si_ops_e164((string)$thread['party'])!==''):?><form method="post"><button class="secondary mini" name="lookup_number" value="<?=h(si_ops_e164((string)$thread['party']))?>">Lookup Caller ID</button></form><?php endif?><form method="post"><input type="hidden" name="call_to" value="<?=h(si_ops_e164((string)$thread['party']))?>"><input type="hidden" name="caller_id" value="<?=h((string)($callerIds[0]??''))?>"><button class="mini" name="place_call">Call</button></form></div></article><?php endforeach?></div></section>
<section class="ops-section glass" id="sms-center"><div class="section-head"><div><h3>Connected SMS Center</h3><p style="color:var(--muted)">Uses this Spatial Operations login—no second password.</p></div><span class="tab"><?=count($smsRows)?> messages</span></div><div class="sms-grid"><aside><div class="card"><h4>Send SMS</h4><form method="post"><label>Recipient</label><input name="to" placeholder="+1 214 555 1212" required><label>Message</label><textarea name="message" required></textarea><button name="send_sms">Send</button></form></div><div class="card"><h4>Block number</h4><form method="post"><input name="phone" placeholder="+1 214 555 1212" required><button name="block_number">Block</button></form><?php foreach($blockedNumbers as $number):?><form method="post" class="inline-actions"><input type="hidden" name="phone" value="<?=h($number)?>"><span><?=h($number)?></span><button class="secondary mini" name="unblock_number">Unblock</button></form><?php endforeach?></div></aside><section><form method="get" class="filters"><input type="date" name="sms_from" value="<?=h($smsFrom)?>"><input type="date" name="sms_to" value="<?=h($smsTo)?>"><input name="sms_q" value="<?=h((string)($_GET['sms_q']??''))?>" placeholder="Phone or keyword"><select class="select-field" name="sms_direction"><option value="">All directions</option><option value="inbound" <?=$smsDirection==='inbound'?'selected':''?>>Inbound</option><option value="outbound" <?=$smsDirection==='outbound'?'selected':''?>>Outbound</option></select><button>Search</button></form><?php if(!$smsRows):?><div class="empty">No matching messages.</div><?php endif?><?php foreach(array_slice($smsRows,0,500) as $row):$i=si_event_info($row);$direction=str_contains(strtolower((string)($row['event']??'')),'out')?'outbound':'inbound';$reply=$direction==='inbound'?$i['from']:$i['to'];?><article class="message-card <?=h($direction)?>"><b><?=h(strtoupper($direction))?> · <?=h($i['status'])?></b><div class="activity-meta"><span>From <?=h($i['from'])?></span><span>To <?=h($i['to'])?></span><span><?=h($i['date'])?> <?=h($i['time'])?></span></div><div class="activity-data"><?=h($i['data'])?></div><?php if(si_ops_e164($reply)!==''):?><form method="post" class="inline-actions"><input type="hidden" name="to" value="<?=h(si_ops_e164($reply))?>"><input name="message" placeholder="Reply" required><button name="send_sms">Reply</button></form><?php endif?></article><?php endforeach?></section></div></section>
<section class="ops-section glass" id="voicemail-center"><div class="section-head"><div><h3>Voicemail Center</h3><p style="color:var(--muted)">Playback, transcript, download, archive and resolution.</p></div><span class="tab"><?=count($activeVoicemails)?> active · <?=count($archivedVoicemails)?> archived</span></div><div class="vm-grid"><?php if(!$activeVoicemails):?><div class="empty">No active voicemail.</div><?php endif?><?php foreach(array_slice($activeVoicemails,0,12) as $v):$vd=(array)($v['details']??[]);$vmid=hash('sha256',(string)($vd['recording_sid']??$vd['recording_url']??''));?><article class="vm-card"><b><?=h((string)($vd['caller']??$v['from']??'Unknown caller'))?></b><small><?=h((string)($v['time']??''))?> · <?=h((string)($vd['duration_seconds']??'0'))?> sec · SID <?=h((string)($vd['recording_sid']??'Unavailable'))?></small><p><?=h((string)($vd['transcript']??'Transcription pending'))?></p><?php if(!empty($vd['recording_url'])):?><audio controls preload="none" style="width:100%" src="<?=h((string)$vd['recording_url'])?>"></audio><a class="linkbtn" target="_blank" rel="noopener" href="<?=h((string)$vd['recording_url'])?>">Open / Save Recording</a><?php endif?><div class="inline-actions"><form method="post"><button class="secondary mini" name="clear_voicemail" value="<?=h($vmid)?>">Resolve</button><button class="secondary mini" name="archive_voicemail" value="<?=h($vmid)?>">Archive</button></form><?php if(si_ops_e164((string)($vd['caller']??$v['from']??''))!==''):?><form method="post"><input type="hidden" name="call_to" value="<?=h(si_ops_e164((string)($vd['caller']??$v['from']??'')))?>"><input type="hidden" name="caller_id" value="<?=h((string)($callerIds[0]??''))?>"><button class="mini" name="place_call">Call Back</button></form><?php endif?></div></article><?php endforeach?></div><?php if($archivedVoicemails):?><details style="margin-top:16px"><summary>Archived voicemail (<?=count($archivedVoicemails)?>)</summary><div class="vm-grid"><?php foreach($archivedVoicemails as $v):$vd=(array)($v['details']??[]);?><article class="vm-card"><b><?=h((string)($vd['caller']??$v['from']??'Unknown caller'))?></b><small><?=h((string)($v['time']??''))?></small><p><?=h((string)($vd['transcript']??'Transcription pending'))?></p></article><?php endforeach?></div></details><?php endif?></section>
<section class="ops-section glass" id="address-book"><div class="section-head"><div><h3>Private Address Book</h3><p style="color:var(--muted)">One card per person or company, with every associated number.</p></div><span class="tab"><?=count($contacts)?> consolidated contacts</span></div><div class="privacy-note">The address book is loaded only from the private server directory. Full contact data is not sent to OpenAI.</div><div class="contact-list"><?php foreach($contacts as $contact):$numbers=array_values((array)($contact['numbers']??[]));if(!$numbers)continue;?><article class="contact-card"><b><?=h((string)($contact['name']??$contact['first_name']??'Contact'))?></b><div class="contact-number-stack"><?php foreach($numbers as $phone):$number=si_ops_e164((string)($phone['number']??''));if($number==='')continue;?><div class="contact-number-row"><div><a class="number-link" href="tel:<?=h($number)?>"><?=h($number)?></a><small><?=h((string)($phone['label']??'Phone'))?></small></div><div class="number-actions"><a href="tel:<?=h($number)?>" title="Call">☎</a><a href="sms:<?=h($number)?>" title="Text">✦</a></div></div><?php endforeach?></div><a class="linkbtn mini" href="#conversations">History</a></article><?php endforeach?></div></section>
<section class="ops-section glass" id="task-center"><div class="section-head"><div><h3>Tasks & Callbacks</h3><p style="color:var(--muted)">Keep follow-ups connected to operations.</p></div><span class="tab"><?=count($openTasks)?> open</span></div><form method="post" class="compact-form"><input name="task_text" placeholder="Add a callback, reminder or follow-up" required><button name="add_task">Add Task</button></form><div><?php if(!$openTasks):?><div class="empty">No open tasks.</div><?php endif?><?php foreach($openTasks as $task):?><div class="task-row"><div><b><?=h(ucfirst((string)($task['type']??'task')))?></b><br><span style="color:var(--muted)"><?=h((string)($task['text']??''))?></span></div><?php if(!empty($task['id'])):?><form method="post"><button class="secondary" name="resolve_task" value="<?=h((string)$task['id'])?>">Complete</button></form><?php endif?></div><?php endforeach?></div></section>
<section class="ops-section glass settings-center" id="settings-center"><div class="section-head"><div><h3>⚙ SI Operations Settings</h3><p style="color:var(--muted)">Ordinary preferences are saved in private server storage. Credentials never appear here.</p></div><span class="tab">Private configuration</span></div><form method="post"><input type="hidden" name="csrf" value="<?=h((string)($_SESSION['csrf']??''))?>"><?php $settingGroups=['AI Receptionist'=>['greeting','voice','business_pronunciation','speech_language','greeting_max_seconds','silence_timeout','misunderstood_retries','transfer_confidence','answer_without_keith','approved_subjects','escalation_subjects','after_hours_greeting','holiday_greeting','ai_failure_message','disable_ai'],'Recording & Voicemail'=>['recording_default','recording_consent','dual_channel','recording_callback','automatic_transcription','ai_voicemail_summary','voicemail_max_seconds','voicemail_silence_seconds','recording_retention_days','delete_audio_keep_summary','urgent_voicemail_alert'],'Outgoing Calls'=>['dial_keith_first','outgoing_caller_id','answering_machine_detection','leave_voicemail','retry_unanswered','maximum_retries','record_outgoing','confirm_international','approved_destinations'],'Alerts & Notifications'=>['alerts_channels','alert_recipient_sms','alert_recipient_email','alert_incoming_approved','alert_missed_call','alert_failed_transfer','alert_new_voicemail','alert_urgent_caller','alert_repeated_caller','alert_blocked_attempt','alert_webhook_failure','alert_phone_offline','alert_transcription_failure','quiet_hours','daily_call_summary'],'Logs & Security'=>['call_display_limit','auto_refresh','timezone','log_retention_days','show_recordings','show_errors','mask_private_numbers','session_timeout_minutes','login_throttling','two_factor_required']];$longSettings=['greeting','approved_subjects','escalation_subjects','after_hours_greeting','holiday_greeting','ai_failure_message','approved_destinations'];foreach($settingGroups as $group=>$keys):?><details class="settings-group" <?=$group==='AI Receptionist'?'open':''?>><summary><?=h($group)?></summary><div class="settings-grid"><?php foreach($keys as $key):$value=$portalSettings[$key]??'';$label=ucwords(str_replace('_',' ',$key));?><label class="setting-field"><span><?=h($label)?></span><?php if(is_bool($value)):?><input type="hidden" name="settings[<?=h($key)?>]" value="0"><input type="checkbox" name="settings[<?=h($key)?>]" value="1" <?=$value?'checked':''?>><?php elseif(is_int($value)):?><input type="number" name="settings[<?=h($key)?>]" value="<?=h((string)$value)?>"><?php elseif(in_array($key,$longSettings,true)):?><textarea name="settings[<?=h($key)?>]" rows="3"><?=h((string)$value)?></textarea><?php else:?><input name="settings[<?=h($key)?>]" value="<?=h((string)$value)?>"><?php endif?></label><?php endforeach?></div></details><?php endforeach?><button name="save_settings">Save Private Settings</button></form><div class="security-locks"><span>✓ Webhook signatures</span><span>✓ CSRF</span><span>✓ Audit logging</span><span>✓ Credentials masked</span><span>✓ Contacts outside public HTML</span></div></section>
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